Privacy and data protection

Who processes your data

The controller is Antonio Carrasco Rodríguez, Spanish tax ID 80068099Q, at Gabino Tejado, No. 79, 06008 Badajoz, Spain. You can write to hola@robotmarketing.es with any questions about processing or to exercise your rights.

What data we receive

The form asks for your name and business, email address and reason for contacting us. If you email us, we receive the address you write from and whatever you choose to include in the message. Please avoid sending sensitive data or unnecessary information about other people.

Required fields help us identify and understand the enquiry and reply to it. Without them we may not be able to process it through the form. You can also email us.

Why we use it and the legal basis

We use your data to reply and deal with your request. When you request a proposal or steps before entering a contract with you, the basis is the pre-contractual measures you requested. When you authorise us through the form checkbox to answer a general enquiry, the basis is your consent. You can withdraw it by writing to us.

If you write on behalf of a business, the professional contact details needed to handle the communication may be processed on the basis of our legitimate interest in managing that business relationship. Sending an enquiry does not subscribe you to marketing communications.

The server and security systems may generate technical data such as IP address, date, requested URL and request result. This is used to serve, diagnose and protect the website, on the basis of our legitimate interest in operating it securely.

How long we keep information

We keep the enquiry while it is being handled and during the follow-up needed to resolve it. If it becomes an engagement, we retain the information needed to manage it and meet applicable obligations. Where appropriate, use is restricted for data that must be kept to meet obligations or liabilities for their statutory periods.

Technical logs are retained for the period needed for website security and diagnosis, subject to applicable rotation rules.

Who can access the data

Authorised staff access the data to handle the enquiry. Hosting, email and technical support providers may be involved where needed to provide those services. Data will also be disclosed to authorities or other recipients where legally required.

If a service involved in processing requires a transfer outside the European Economic Area, it must have an appropriate mechanism under the GDPR. You can write to us for information about the providers involved and the safeguards applicable to your situation.

Your rights

You can request access, rectification, erasure, objection, restriction and portability where applicable. If processing relies on your consent, you can withdraw it at any time. Withdrawal does not affect earlier processing. Write to hola@robotmarketing.es and explain your request. We will only ask for further information to verify your identity where necessary.

You may lodge a complaint with the Spanish Data Protection Agency.

Scope of this policy

This policy covers contact and browsing on robotmarketing.es. Data processing for contracted services, including the robot pro dashboard, is documented in the terms and information applicable to that service. Browser technologies are explained on the cookies page.